Cancellation policy
What happens if a trip is cancelled or you can’t make it
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Last updated: 5 October 2026
Payment to confirm
All charters and activities are payable in advance to confirm your booking and secure your date and time. For 7-night packages, a 50% non-refundable deposit secures your place and the balance is due 1 May 2027.
When we refund
We refund only for these reasons:
- The captain cancels the trip because of bad weather and it is unsafe to operate.
- The boat is out of action because of mechanical problems.
- The border is closed and you are unable to travel.
In these cases you can reschedule to the next available time, swap to another Wet & Wild activity, or receive a full refund less reservation costs.
When we can't refund
If you get sick, have an accident or do not show up, we cannot give a refund. We strongly recommend travel insurance to cover unforeseen events.
No whales?
Whales are wild and we cannot guarantee an encounter. A tour that runs but does not find whales is not a cancellation. To give yourself the best chance, we recommend booking more than one tour.
Changing your booking
Need to change your date? Contact us as early as possible and we will do our best to move you to another available tour or week.
Contact us
Wet & Wild Aitutaki, Ootu Beach, Aitutaki Island, Cook Islands
Phone: +682 31 558 or +682 56558
Email: [email protected]