Terms & conditions
The terms that apply when you book a tour or package with us
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Last updated: 5 October 2026
About us
Swim with the Whales Aitutaki is operated by Wet & Wild Aitutaki, Ootu Beach, Aitutaki, Cook Islands (“we”, “us”, “our”). By booking a tour, charter or package, you agree to these terms.
Bookings and payment
- Shared whale tours and private charters are payable in advance to confirm your date and time.
- 7-night packages need a 50% non-refundable deposit per person to secure your place. The balance is due 1 May 2027 for the 2027 season. Bookings made after that date must be paid in full.
- Prices are in New Zealand dollars (NZ$) unless stated otherwise.
- Your booking is confirmed only when we email you a confirmation.
Cancellations and refunds
Please see our cancellation policy.
Fitness, age and safety
- Whale swims take place in open, sometimes very deep ocean. You must be able to swim unaided, gear up yourself and get in and out of the boat on your own.
- 7-night packages are for ages 14 and over (16+ for the freediving retreats). Under-18s must travel with an adult.
- You must tell us about any medical condition that may affect your safety in the water. Our crew may refuse entry to the water if they believe it is unsafe for you.
- Always follow the instructions of your captain and guide. They have the final say on all safety decisions.
Wildlife and weather
Whales are wild animals. We cannot guarantee sightings or in-water encounters on any tour. Trips may be changed, shortened or cancelled because of weather, sea conditions or whale behaviour. We follow responsible whale-watching practices and will not chase, crowd or touch whales.
Changes to itineraries
We may change itineraries, accommodation or activities when needed. Where possible we will offer an alternative of similar value.
Liability
Ocean activities carry risk. To the extent allowed by law, we are not liable for loss, injury, damage or delay caused by events outside our control, including weather, flight changes or the actions of third-party providers such as airlines and accommodation. Travel insurance is strongly recommended and is required for 7-night packages.
Photos and video
We may take photos or video on tours and use them to promote our tours. If you would prefer not to appear, please tell your guide.
Contact us
Wet & Wild Aitutaki, Ootu Beach, Aitutaki Island, Cook Islands
Phone: +682 31 558 or +682 56558
Email: [email protected]